Description based on the Specified Commercial Transactions Act
- Distributor
- JOHNBERNWOOD Co., Ltd.
- Name of the general manager
- Fumiya Tsurumaki
- post code
- 1500001
- address
- 3-28-10-1F Jingumae, Shibuya-ku, Tokyo
- Explanation of fees other than the product price
- ・Bank transfer fee when purchasing by bank transfer ・Cash on delivery fee when purchasing by cash on delivery
1. Shipping
◎ 1 item 1,100 yen (tax included)
Free shipping for purchases over 15,000 yen (tax included).
*Please note that shipping is not free for orders from overseas, even if the purchase amount is over 15,000 yen.
Additionally, we do not accept international orders through this online store.
If you wish, please visit our overseas sales site
https://thehwonline.com
Please place your order via email or call us during store hours.
Okinawa Prefecture only, shipped by Japan Post
We charge the above shipping fee per delivery. Please pay this together with the product price.
Shipping fees have changed since May 11, 2018.
The points system is only applicable to registered members. - Application expiration date
- Please allow up to 7 days from the date of order.
- defective product
-
●We will only accept returns of defective products that are unopened and unused, and that you contact us by phone within three days of receiving the product. Please note that in some cases, we may ask you to send a photo of the product to the email address provided in the inquiry form in order to verify the product.
●We will cover the shipping and handling fees for returning defective products if the product is defective upon arrival.
For returns due to other reasons, the customer will be responsible for the shipping costs.
●Regarding refunds, we will transfer the money to your designated account within 7 business days after confirming the arrival of the returned product.
*If the product is defective or if the product you receive is different from the product you ordered, we will accept exchanges or returns.
In this case, please notify us within the time frame of receiving the product and we will begin the exchange process.
However, if the product is out of stock, we will repair the defective product.
If the item cannot be repaired, we will provide a refund.
We will cover the shipping costs for returning the above items, so please send them using a cash-on-delivery slip. - Sales volume
- Please check each product page.
- Delivery time
- We will ship your order within 7 days of receiving it.
- Payment Methods
- You can choose to pay by cash on delivery, bank transfer, or credit card.
・Cash on delivery We will send it via Yamato Transport.
In addition to shipping fees, a cash-on-delivery fee will be charged separately.
Cash on delivery fee (excluding tax)
Less than 10,000 yen: 300 yen
10,000 yen or more to less than 30,000 yen: 400 yen
30,000 yen or more to less than 100,000 yen: 600 yen
100,000 yen to 300,000 yen: 1,000 yen
・Bank transfer
[Bank account]
Mitsubishi Tokyo UFJ Bank, Aoyama Branch, Regular Account 0285825
[Account name]
C) John Bernwood Once payment is confirmed, the product will be shipped prepaid.
・Credit cards: Visa, Visa Electron, MasterCard, American Express, and JCB cards are accepted at our online store.
Credit cards are only accepted for one-time payments.
If you wish to pay in installments, please contact your credit card company directly.
Credit cards issued overseas can also be used.
Your credit card will be charged when your order is completed.
Credit card payments are made in Japanese yen. - Payment deadline
- You will receive a confirmation email within 7 days.
- Return period
- ■About returns
●Returns will only be accepted for unopened, unused items, regardless of whether they are defective or not, and only if you contact us by phone within 3 days of arrival . In the case of defective items, we may ask you to send us a photo of the product to the email address provided in the inquiry form for confirmation, so please be aware of this in advance.
●We will cover return shipping and handling fees in the case of initial defects, but for returns due to other reasons, the customer will be responsible for the costs.
●About refunds We will transfer the funds to your designated account within 7 business days after receiving the returned product. If the refund is due to your own reasons, you will be responsible for any bank transfer fees.
Once the product has been prepared for shipment, your order cannot be cancelled. Please check the contents before placing your order.
■About exchanges
●Exchanges will only be accepted for unopened and unused items, and for items contacted by phone within one week of arrival .
●You can exchange the same product for a different size.
The replacement product will be shipped free of charge after we have inspected the returned product.
【please note】
Please note that we cannot accept returns or exchanges if the following conditions apply:
- Products that have been received more than 3 days ago (size exchanges must be made within 1 week)
・Products that have been used, repaired, washed, or cleaned ・Products that have acquired an odor or have been damaged (stained or scratched) in the customer's possession ・Products with missing or damaged packaging (bags, cases, tags, etc.) ・Part of a set product (returns and exchanges will only be accepted for the set itself)
・Pre-sale products (please contact us for details)
- Please note that we will not be able to accept returns if the shipping label is attached directly to the outer box.
Please note that if you continue to return products without permission, we may restrict your use of the site.
If you wish to return or exchange an item after receiving it, please contact us by phone .
We will provide you with details of the procedure.
Please call during store hours.
Phone number: 03-6427-9011
Store Hours: 11:00-20:00 - Return shipping fee
- If you return the product for personal reasons, the cost will be borne by the customer. If the product is defective, we will cover the cost.
If you are returning an item due to your own reasons, such as incorrect size or product image, you will be responsible for the return shipping costs to us.
The replacement product will be delivered after we have inspected the returned product. - TEL
- 0364279011
- MAIL ADDRESS
- info@thehwdogandco.com
- Website URL
- http://www.thehwdogandco.com